Automate EV Charging Support Workflows

Operational Workflow Automation for EV Charging Networks

StandardOps automates high-frequency recovery and exception workflows — reducing manual support handling without changing your CPMS.

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Reliability at Scale

StandardOps is an automation layer built on top of your existing CPMS. It resolves high-frequency support and recovery workflows — without replacing anything you already run.

Operational Resilience

Resolve issues faster, every time.

Automates high-frequency support issues without human intervention
Delivers consistent resolution across all locations and operators
Reduces support workload and dependency on manual processes

Increased Network Uptime and Utilisation

Recover sessions and chargers faster.

Accelerates recovery from failed or interrupted charging sessions
Minimises downtime from common operational issues
Improves charger availability and network utilisation

Controlled Automation

Execute safely without changing your core systems.

Validates charger and session state before executing any action
Works alongside your existing CPMS — no replacement required
Provides full auditability, safeguards, and escalation paths

StandardOps removes repeat operational work across EV charging networks.

Standard Ops Platform

Built for operational scale.

Automates high-frequency support workflows — including cable release, failed sessions, and charger recovery — reducing manual support effort without replacing your existing systems.

Cable Release

Resolve stuck cable incidents instantly • Eliminates repeat support calls for cable release issues • Reduces reliance on manual intervention and agent expertise • Ensures consistent resolution across your network • Escalates only when necessary

Guided Resolution

Standardise issue resolution across your network Ensures consistent handling of common support issues Reduces reliance on agent experience and training Adapts to different issue types without manual intervention

Charger Reset & Recovery

Bring chargers back online without manual intervention Automatically resolves common charger faults Executes remote reset commands where supported Validates charger returns to service

Audit & Control

Full visibility and control over automated actions Complete traceability across all actions and workflows Enables operational oversight and compliance Provides confidence in automated decision-making

Intelligent Escalation

Handle edge cases safely Detects when inputs or system state are inconsistent Escalates to a human agent with full context Prevents incorrect or unsafe actions

Network-Wide Coverage

Operate consistently across your entire network Works across multiple operators, locations, and charger types Standardises support workflows at scale Removes fragmentation across systems and regions

How it works

From workshop to live network.

A structured onboarding process designed to go live quickly — without disrupting your existing operations.

01DiscoveryWeek 1–2

Workshop

We map your network's most frequent exception types, support workflows, and escalation paths. No code, no integration — just alignment.

Review existing CPMS configuration and charger estate
Identify high-frequency incidents suitable for automation
Define resolution logic and escalation criteria

02ValidationWeek 3–6

Pilot & Test

We deploy automation on a controlled subset of your network. Every workflow is tested against live charger states before broader rollout.

Controlled deployment on selected sites or operators
Full state validation before any automated action
Monitoring, logging, and team review at each stage

03RolloutWeek 7–10

Network Deployment

Automation is rolled out across your full network. Existing CPMS and infrastructure remain untouched.

Staged rollout by region, operator, or charger type
Parallel running with manual processes during transition
Handover documentation and operator training

04OngoingMonthly

Continuous Improvement

We review performance data, refine workflows, and expand coverage as your network evolves.

Monthly performance reviews and resolution rate reporting
Workflow tuning based on new incident patterns
Expansion to new exception types as they emerge